THE Pallet Network’s Hub and Members processed record
volumes of pallets during the Easter peak, yet says MD Mark Duggan, network
performance was outstanding. He attributes the very high turnaround times and
KPI scores to the network’s policy of continual improvement.
“We have been working very hard towards a peak-proof
performance model for months now, and while we were confident that we had
achieved excellent even in the face of relentless growth, Easter was always
going to be our toughest challenge,” he says. “Despite record-breaking pallet
volumes night after night, the Hub teams finished earlier than ever and the
Members achieved outstanding delivery scores against our KPIs throughout the
network. We are extremely proud of this.”
Easter is traditionally a very taxing period in the pallet network sector, with huge seasonal volumes condensed into a brutally short time-frame. TPN typically processes in excess of 85,000 pallets a week but the pre-Easter week saw normal nightly figures smashed repeatedly.
Regardless of the volumes the Hub operations loaded, sorted and dispatched the pallets more quickly than usual, and Member delivery KPIs remained at the very top of the sector with consistently strong performance.
“We have the best postcode coverage in the UK, great Hub
facilities, and our members are trained, supported and audited to ensure
streamlined and highly professional processes,” says Duggan. “Our insistence
upon excellence and the thousand individual steps we have taken to ensure
excellence, have been proven by this undisputable peak-proof performance.”
He says that as a result morale in the network and in the
individual TPN teams is at an all-time high. “All of our people are very proud
of what we have achieved, and more determined to prove we are THE pallet
network than ever before.”
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